FAQ

Where can I find Artemis Apollo in-store?

Our collection is sold exclusively on artemisapolloshop.com.

 

What is your shipping policy?

We ship domestically (in the United States) and internationally. In the case that you would like to request expedited shipping, please contact us via e-mail at: contact@artemisapolloshop.com. For more information regarding shipping, please click here.

 

What is your return policy?

Artemis Apollo will accept merchandise returned new/unused and with all the Artemis Apollo labels/tags attached for a refund or exchange within 7 days from date of purchase. Returns that do not meet our policy will be returned back to you. All sale items are final sale. For more information, please click here.

 

How can you modify or cancel an order?

If you placed an order in error, please contact us within an hour of placing the order to either cancel or modify it (this includes shipping address errors). We  will assist you in a timely manner.

 

Are there ever any discount codes, sales, and promotions?

Yes! You may sign up on our exclusive mailing list to access discount codes, sales, and promotions. If you’re interested in signing up for our newsletter, please click here to sign up.

In addition, all sales items are considered final sale. Purchases made using discount codes, and/or promotions are considered final sale and may not be returned or exchanged.

 

Do you offer repairs/replacements?

We aim to handcraft the highest quality possible. If damage does occur outside of the normal wear and tear, please email us and describe the issue in detail. Include your name, phone number, and a photo of the product displaying the issue. We will address the issue to ensure that you are happy with your favorite piece from Artemis Apollo.

 

Where is your jewelry made?

Our jewelry handcrafted in Newport Beach, California.

 

How do I care for my jewelry?

Follow these simple steps that will ensure your jewelry will look best year after year:

  • AVOID direct contact with perfume, hairspray, deodorant, and makeup.
  • ALWAYS remove your jewelry before bathing, showering, or swimming.
  • CLEAN your jewelry with a soft moist cloth and mild soap; avoid harsh detergents.
  • Never use jewelry cleaner on the fashion pieces.
  • STORE each item separately. The best way to store necklaces is to hang them.